SHIPPING & RETURNS
SHIPPING & RETURNS INFORMATION
ILEENGIRL will gladly accept returns and exchanges on merchandise that has not been WORN, ALTERED or WASHED and is SMOKE FREE, with ALL tags attached within ten (10) days from date of delivery for a full refund. Items NOT eligible for returns are:
Sale Merchandise, Swimwear and Intimates
Damaged Merchandise - Return Policy
Please contact ILEENGIRL immediately if merchandise is received damaged or defective. ILEENGIRL is not held responsible for defective and damaged merchandise after the 10 day return policy.
Footwear- Return Policy
All shoes should be tried on a carpeted surface before wear. Footwear must be returned in the original condition and original box— ILEENGIRL DOES NOT accept returns or exchanges on WORN FOOTWEAR. Damages to or omission of the original box from your return will be sent back to the customer and cannot be processed, as the shoe box is considered part of the product.
Sale Merchandise- Return Policy
ALL sale merchandise is FINAL SALE and cannot be returned or exchanged.
If you are unhappy with your purchase, we are happy to refund you on the original form of payment. Please follow the steps below to complete your return:
1. Make sure your return meets the following requirements:
• Mail it back within 10 business days of receipt of purchase.
• Must be unused, undamaged, and with all tags attached. If tags are not attached, return will not be approved.
• The item is not on sale, discounted or part of a special order. The item does not fall under the swimwear or accessories category (intimates, jewelry, handbags and belts)
2. Email us at contact firstname.lastname@example.org to receive a return approval code. Items returned without a return approval code will not be authorized.
3. Repackage your return securely in the same box or in a box/envelope comparable to the one you received your item in.
4. Ship your return package to:
1893 Circle Dr. JUNO Beach FL 33408
*Return Approval Code: _________
5. Keep the Return Tracking Number from the package you are returning to ensure the package is returned to us. We cannot accept responsibility for packages that we do not ship ourselves.
NOTE: ILEENGIRL is not responsible for any shipping charges which occur from a return. All return shipping charges must be prepaid. We do not accept COD deliveries.
Once your package has been received, your refund will be processed in the original form of payment within 2-3 business days. Please note that your banking institution may require additional days to process and post this transaction to your account.
ILEENGIRL does not authorize refunds on in-store purchases. Refunds will only be authorized on items purchased through www.ileengirl.com
To exchange an item, you must RETURN the item to ILEENGIRL and then place a new order. Please follow the Return Process detailed above.
HOLIDAY RETURN POLICY:
We offer an extended return policy for all orders placed during 11/23-12/24. All orders placed within this timeframe can be returned before 1/15. Returns are accepted only on unworn merchandise in all original packaging and with tags.
Please allow up to 1-3 days to fully process your order.
ILEENGIRL ships via FedEx and USPS. Items are usually shipped on the next business day and take anywhere from 1-7 days to arrive, depending on location. Please note that international orders may take more than 1-7 days to arrive due to international customs and screening. Most international orders will require a signature upon delivery. We do not process orders on the weekend, so orders placed on Friday usually ship out on Monday. Please note that while FedEx and USPS are always fast, accurate, and reliable, however the arrival time is not guaranteed. When your order is shipped, you will receive an email update including your tracking number and expected delivery date.
LOST PACKAGE LIABILITY POLICY:
Transfer of liability from the sender to the receiver occurs when the status of the package is marked as "Delivered" or "Notice Left" per tracking information on USPS.com. Until this happens, ILEENGIRL is fully responsible for lost packages.
If the package never arrived, buyers should first contact ILEENGIRL to confirm that it was shipped. Then, contact your local post office/USPS, providing them with the tracking number of the package to see if they have any additional information for you.
If the tracking does not say "Delivered" or "Notice Left", and the buyer says she never received the package, the ILEENGIRL is liable for issuing the refund.
If the tracking does state "Delivered" or "Notice Left", ILEENGIRL is no longer responsible for the item. If the buyer has not received the package, please ask your neighbors, family, local mailman etc., to see if someone else might have accepted it. Unfortunately, since the package was successfully delivered ILEENGIRL is not responsible for issuing a refund in such case. If the status is "Notice Left", please call your local post office, as they likely have the package with them.